INFORMATION ON RETURNS AND COURIERS
To book a collection by the courier or to find the nearest delivery point, follow the instructions of DHL. Make sure the package is in the hands of the courier within 30 days of receiving your order.
For the procedure on returns we recommend you to read the information here
To return a parcel with the DHL labe (created through the return procedure) you can arrange to have your parcel collected by clicking on this link and entering the tracking number, which you will find on the label provided.
If you prefer to take your parcel to a DHL collection point you can find the nearest DHL collection point available at the following link
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Friday, excluding national holidays.
From 9 am to 6 pm, Monday to Friday.